Terms & Conditions
Last Updated: December 2025
Agreement to Terms
By using our website and placing an order, you agree to our terms of service. Please read these terms carefully before making a purchase. If you do not agree with these terms, please do not use our website.
Use of Website
You may use our website for lawful purposes only. You agree not to use the website:
- In any way that violates applicable laws or regulations
- To transmit any harmful or malicious code
- To interfere with or disrupt the website or servers
- To impersonate any person or entity
- For any unauthorized commercial purposes
Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, prices, or other content is accurate, complete, reliable, current, or error-free.
Prices, product availability, and policies may change without notice. We reserve the right to limit quantities and discontinue products at any time.
Orders and Payment
By placing an order, you are offering to purchase products subject to these terms. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
Orders may be canceled if:
- Incorrect information is provided
- The item is out of stock
- Payment cannot be processed
- We suspect fraudulent activity
Delivery
We aim to deliver orders within 2-5 working days across France and Europe. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier services or circumstances beyond our control.
Returns and Refunds
Please refer to our Returns & Refunds Policy for detailed information about returns, exchanges, and refunds.
Intellectual Property
All content on this website, including text, images, logos, graphics, and software, is the property of Frostelle or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
Limitation of Liability
To the fullest extent permitted by law, Frostelle shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
User Accounts
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.
Governing Law
These terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions.
Contact Information
If you have any questions about these terms, please contact us at:
Email: support@frostelle.store
Phone: +33 320 41 34 99
Address: 95 Chemin Du Lavarin Sud, Calais, Nord-Pas-de-Calais, France