Easy 7-Day Return Policy

If the product doesn't fit or you are not satisfied, you can request an exchange or return within 7 days of receiving your order. We want you to be completely happy with your purchase.

Return Conditions

• Item must be unused and in original packaging
• All tags must be attached
• Product must be in the same condition as received
• Sale items are non-returnable
• Custom or personalized items cannot be returned

How to Return

To start a return or exchange, please contact our customer support team at support@frostelle.store or call us at +33 320 41 34 99 within 7 days of receiving your order.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval of your refund. If approved, refunds will be issued through one of the following methods:

• Store credit for future purchases
• Bank transfer (within 5-7 business days)
• Original payment method (for online payments)

Exchange Policy

We accept exchanges for size or color within 7 days of delivery. To exchange an item, contact us with your order details and the item you'd like to exchange.

Need Help?

If you have any questions about our return policy, please don't hesitate to contact us. We're here to help make your shopping experience as smooth as possible.