Privacy Policy
Last Updated: December 2025
Our Commitment to Your Privacy
We value your privacy. Any personal information collected (name, email, phone, address) is used only to process orders and improve customer experience. We are committed to protecting your personal data and being transparent about how we use it.
Information We Collect
When you visit our website or place an order, we may collect:
- Name and contact information (email, phone number)
- Shipping and billing address
- Order history and preferences
- Browser and device information
- Cookies and usage data
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders
- Improve our products and services
- Send promotional emails (with your consent)
- Prevent fraud and enhance security
- Comply with legal obligations
Data Protection
We do not sell, share, or misuse your data. Your personal information is stored securely and is only accessible to authorized personnel who need it to process your orders and provide customer support.
Payment Security
Your payment information is processed securely through trusted payment partners. We do not store credit card details on our servers. All payment transactions are encrypted using industry-standard SSL technology.
Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, but this may affect the functionality of our website.
Third-Party Services
We may use third-party services (such as Google Analytics, payment processors, and delivery partners) to operate our website and fulfill orders. These services have their own privacy policies and data handling practices.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at support@frostelle.store or call +33 320 41 34 99.